Privacy Policy

Last updated: January 2026

quietformat (“we,” “us,” “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website (“Website”), purchase, download, or use our software products (“Software”), or contact us.

“Personal data” means any information that identifies, relates to, describes, or can reasonably be linked to an individual.

1. Data Controller / Responsibility

Data Controller: quietformat (sole proprietorship, Republic of Korea)

Contact: support@quietformat.com

2. Legal Bases of Processing (GDPR/UK GDPR)

Where GDPR/UK GDPR applies, we process personal data only where we have a legal basis to do so. Legal bases include:

Performance of a Contract: where processing is necessary to provide the Website/Software to you, process purchases, deliver downloads, issue and verify licenses, and provide support under our terms/EULA.

Legitimate Interests: where processing is necessary to operate, secure, and improve our Website/Software, prevent fraud/abuse, maintain service reliability, and protect our rights, provided these interests are not overridden by your rights and freedoms.

Consent: where we ask you to actively indicate your agreement (e.g., newsletter subscription and non-essential cookies/marketing technologies where required).

Compliance with Legal Obligations: where processing is necessary to meet legal and regulatory obligations (e.g., accounting and tax rules).

You may withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

3. Information We Collect

We collect only what we need to provide our services.

3.1 Information you provide

Purchases / support: name and email address

Newsletter (if subscribed): email address

Support content: messages, files, screenshots, and any other information you choose to send

3.2 Information collected automatically (Website usage)

When you visit the Website for informational purposes only, we collect the data your browser sends to us or our service providers. This data is technically necessary to display the Website, ensure stability and security, and diagnose errors.

This may include:

IP address

Date and time of request

Requested page/URL and referrer URL (if provided by your browser)

Time zone information

HTTP status code

Amount of data transferred

Browser type/version, language

Operating system and device information

Error and diagnostic data (e.g., crash reports, performance logs)

Approximate location derived from IP address (if available)

3.3 Payment-related information (FastSpring as Merchant of Record)

We do not collect or store sensitive payment data (e.g., full credit card details). Payments, tax calculation/collection, receipts/invoicing, refunds, and certain fraud checks are processed by FastSpring (Merchant of Record). Checkout data is processed by FastSpring and is subject to FastSpring’s privacy policy.

4. How We Use Personal Data

We use personal data to:

Process purchases, deliver products, and issue/verify licenses

Provide customer support and respond to inquiries

Operate, maintain, and secure the Website and services, and fix issues

Prevent fraud, abuse, and unauthorized use

Communicate with you about transactions and service-related notices

Comply with legal obligations (e.g., tax/accounting)

5. Cookies and Similar Technologies

5.1 General

We use cookies and similar technologies to operate the Website. Depending on your settings/consent, we may also use them to measure performance and improve the Website.

5.2 Categories of cookies

Essential cookies: required to operate the Website and enable core features (including checkout/cart functionality, security, and load balancing). These cookies do not require consent in many jurisdictions.

Analytics cookies (when enabled): help us understand how the Website is used so we can improve performance and usability.

Marketing cookies/technologies (when enabled): if we run marketing campaigns in the future, we may enable technologies (for example, Meta or Google) to measure campaign performance and support remarketing.

Non-essential cookies and marketing/analytics technologies are used only where required and only after you have provided consent through our cookie settings.

5.3 Managing cookies

You can manage preferences through our cookie banner (if shown) and also through your browser settings. Disabling cookies may limit certain features.

6. Contacting Us

When you contact us (e.g., by email), we process the information you provide (such as your name, email address, and the content of your request) to respond and provide support.

Legal basis: legitimate interests (customer support) or performance of a contract (where the inquiry relates to purchases or licensing), and in some cases consent (depending on what you submit).

7. Sharing, Disclosure, and Service Providers

We do not sell personal information for money..

We may share personal data with trusted service providers only as needed to operate our services, such as:

Payment processing, tax handling, invoicing/receipts (FastSpring)

Email delivery and customer communications (newsletter/support)

Customer support tools

Hosting, content delivery, security, and fraud prevention

License delivery/verification and download delivery (if used)

We may also disclose information if required by law, or if necessary to protect our rights, enforce our terms, prevent fraud/abuse, or protect users.

8. International Data Transfers

We are based in the Republic of Korea. Your personal data may be processed in countries outside your country of residence, including Korea and other locations where our service providers operate.

Where required by law (including GDPR/UK GDPR), we use appropriate safeguards for international transfers, such as Standard Contractual Clauses (SCCs) or other lawful transfer mechanisms, and we take steps to ensure an adequate level of protection.

9. Retention and Deletion

We retain personal data only for as long as necessary for the purposes described in this Policy, then delete or anonymize it.

Typical retention periods include:

Purchase and accounting records: retained as required by applicable tax/accounting laws

Support communications: retained as needed to resolve issues and maintain service history, then deleted or anonymized

Newsletter data: retained until you unsubscribe or request deletion

Security logs: retained for a limited period for security and troubleshooting

If the law requires longer retention, we keep data for the required period.

10. Automated Decision-Making / Profiling

We do not use automated decision-making, including profiling, that produces legal or similarly significant effects on you.

11. Links to Other Websites

Our Website may contain links to third-party websites. This Privacy Policy does not apply to the processing of personal data by those third parties. We recommend reviewing their privacy notices.

12. Your Rights

12.1 General

You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing emails at any time.

Contact: support@quietformat.com

12.2 GDPR/UK GDPR rights (where applicable)

You may also have the right to:

Object to processing based on legitimate interests

Request restriction of processing

Request data portability

Withdraw consent at any time (where processing is based on consent)

Lodge a complaint with a supervisory authority (in particular in the EU/UK member state of your habitual residence, place of work, or where an alleged infringement occurred)

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

Know what personal information we collect, use, disclose, and share

Request deletion of personal information (subject to legal exceptions)

Request correction of inaccurate personal information

Opt out of the sale or sharing of personal information (as defined by California law)

Not be discriminated against for exercising your rights

13.1 How to submit requests

You can submit a verifiable consumer request by contacting support@quietformat.com. We may need to verify your identity before responding.

We will respond within the timeframes required by law (generally within 45 days, with an extension where permitted).

13.2 Sale / Sharing (California)

We do not sell personal information for money. When marketing or advertising technologies are enabled (for example, for remarketing or conversion measurement), certain data may be considered “sharing” for cross-context behavioral advertising under California law. California residents can opt out at any time using the “Do Not Sell or Share My Personal Information” control available through our privacy settings.

13.3 Notice at Collection (California)

The following describes the categories of personal information we may collect, the purposes for which we use it, and the categories of recipients to whom we may disclose it. This summary reflects the last 12 months and also covers situations where certain features (such as analytics or marketing technologies) are enabled.

(A) Categories of personal information we may collect

Identifiers: name, email address.

Customer records / communications: support correspondence and information you provide when contacting us.

Internet or other electronic network activity: IP address, device and browser information, pages viewed, timestamps, and approximate location derived from IP (if available).

Commercial information: purchase history and product/license status (where applicable).

Inferences (when enabled): preferences inferred from site interactions for marketing measurement.

(B) Purposes for collection and use

We may use the categories above to:

Provide the Website and Software, process purchases, and deliver products/licenses

Provide customer support and respond to inquiries

Operate, secure, and improve the Website and services (including troubleshooting and performance measurement when enabled)

Prevent fraud, abuse, and unauthorized use

Comply with legal obligations (e.g., accounting and tax requirements)

When marketing/advertising technologies are enabled: measure campaign performance and support remarketing

We may disclose the categories above to:

FastSpring (Merchant of Record): payment processing, tax handling, invoicing/receipts, and checkout operations

Service providers for operations: hosting, content delivery, security, and fraud prevention

Service providers for communications/support: email delivery and customer support tools

Service providers for licensing/download delivery (if used): license verification and download delivery

Analytics and measurement partners (when enabled)

Advertising/marketing partners (when enabled, e.g., Meta) for measurement and remarketing

13.4 Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those permitted by law, and we do not use it to infer characteristics about you.

14. Security Measures

We use reasonable administrative, technical, and physical safeguards to protect personal data against loss, leakage, alteration, and unauthorized access. However, no method of transmission or storage is 100% secure.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our Website with an updated “Last updated” date.

16. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the Republic of Korea. Any dispute shall be subject to the exclusive jurisdiction of the courts of Seoul, Republic of Korea.