top of page
Support
Have questions about our products or run into any issues?
We’re here to help.
Below you’ll find answers to some of the most common questions.
If you don’t see what you’re looking for, please reach out through the Contact menu or email us at support@quietformat.com
We’ll get back to you as soon as possible.
FAQ
FAQ
Yes, it’s completely safe.
quietformat plugins are distributed only through our official website and KVR Audio, and every installer is internally verified before being uploaded.
You can also search for plugin review videos on YouTube from trusted creators to see that our software is fully safe and works as intended.
Because digital code signing has not yet been completed, Windows Defender or SmartScreen may show messages like “Unrecognized app” or “Unverified publisher.”
This is not a virus alert but a standard warning for unsigned software.
If the warning appears during installation
1. Click “More info.”
2. Click “Run anyway.”
The installer will then launch normally.
If the download is blocked (Windows 11 Edge browser)
1. When the download bar or security message appears, click the three dots (⋯) → “Keep.”
2. If prompted with “This file might be unsafe,” click “Keep anyway.”
3. Once the file is saved in your Downloads folder, double-click it to start installation.
Code signing status
• macOS: Code signing is completed.
• Windows: Code signing is scheduled for completion in the first half of 2026.
Once Windows code signing is completed, Windows users will be able to install without these warnings. quietformat is committed to providing a safe and reliable plugin experience for all users.
After your payment is completed, your license key is shown immediately on the checkout confirmation page, and it is also included in your receipt email.
If you can’t find the email, please check your Spam or Promotions folder as well.
Yes. All quietformat products can be used offline after activation.
A personal serial key will be automatically sent to your email upon purchase.
Simply enter the key when launching the plugin for the first time.
Once activated, no internet connection is required to use the plugin.
Some users may encounter an error when attempting to install HR1 sound data to the default path C:\Program Files\quietformat\MELINO.
This happens because Windows restricts write permissions in the Program Files folder.
Solution
Please create the following path manually and install the HR1 files there:
• Documents\MELINO\Samples
Once you create this folder and install to it, the process should complete successfully.
That message is prompting you to install the GILLA ARP sound source file (.hr1).
(File name: MELTONE_1_0_0_Samples.hr1)
To ensure GILLA ARP works properly inside MELTONE, you’ll need to install this file manually the first time you run the plugin.
Please check the installation guide included in the MELTONE_Installer(MAC).dmg file.
(If you’re on Windows, open the folder extracted from MELTONE_Installer(WIN).zip and follow the guide there.)
The guide will walk you through all the steps required for the initial setup, including how to install the sound source file.
Yes, you can.
Each plugin has a different way to adjust the window size:
- auraVox, ValveDesk, Transient Control → Click the logo to open the window size options.
- MELTONE, MELINO, Auralis Series → Go to the Settings menu to adjust the window size.
- TILTONE → Window resizing is not supported.
macOS builds include both VST3 and AU formats, whereas Windows builds include only VST3. In addition, quietformat’s macOS plugin binaries use the Universal Binary format, which means both Intel and Apple Silicon code are contained in a single file. As a result, the file size is larger compared to Windows VST3-only builds.
All quietformat products support the following formats and systems:
- macOS 10.13 or later
- Windows 10 or later
- Plugin Formats: VST3 / AU
Compatible with most major DAWs, including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One, and more.
If you’ve purchased and are using our products, you can download the latest version anytime by clicking the Download button at the top right of our website. You’ll receive the latest plugin version automatically, with no additional serial key entry required.
You can also click the user/profile icon at the top right and enter the email address you used at purchase to manage your activated plugins.
If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us.
We’ll get back to you as soon as possible.
For refund-related information, please refer to the Legal Notice page at the bottom of our website.
bottom of page
