Support

If you have any questions about our instruments or run into any issues, we’re here to help.
Below you’ll find answers to some common questions.

If you don’t see what you’re looking for, feel free to reach out.
We’ll get back to you as soon as we can.

I purchased the product, but where can I find my license key?

After completing your purchase, the license key is automatically sent to the email address you entered. The email should look like the example below: If you don’t see the email, please make sure to check your Spam or Promotions folder as well.
Can quietformat plugins be used offline?

Yes. All quietformat products can be used offline after activation. A personal serial key will be automatically sent to your email upon purchase. Simply enter the key when launching the plugin for the first time. Once activated, no internet connection is required to use the plugin.
(MAC) I see a message saying "App is from an unidentified developer" and the installer is blocked. What should I do?

macOS may show a warning when you try to open apps or installers downloaded from outside the App Store. This is a standard security precaution, and the MELTONE installer is safe and trustworthy software. You can allow the installation by following these steps: 1. Double-click the .pkg or .dmg file. 2. When the warning appears, click "Cancel" to close it. 3. Go to System Settings > Privacy & Security. 4. Scroll down and find the message: "MELTONE_Installer.pkg was blocked because it is not from an identified developer." 5. Click the "Allow" or "Open Anyway" button next to it. After completing these steps, the installer will open normally without any further warnings.
I just launched MELTONE (or GILLA ARP) for the first time, and a message popped up. I’m not sure what to do.

That message is prompting you to install the GILLA ARP sound source file (.hr1). (File name: MELTONE_1_0_0_Samples.hr1) To ensure GILLA ARP works properly inside MELTONE, you’ll need to install this file manually the first time you run the plugin. Please check the installation guide included in the MELTONE_Installer(MAC).dmg file. (If you’re on Windows, open the folder extracted from MELTONE_Installer(WIN).zip and follow the guide there.) The guide will walk you through all the steps required for the initial setup, including how to install the sound source file.
Is GILLA ARP included in MELTONE?

Yes, it is included. You can access GILLA ARP by switching to the Advanced panel in MELTONE. It can be used either in combination with MELTONE’s sounds or on its own. Therefore, if you already own MELTONE, there’s no need to purchase GILLA ARP separately.
Which operating systems and DAWs are supported?

All quietformat products support the following: macOS 10.13 or later Windows 10 or later Available plugin formats: MELTONE: Standalone app, VST3 (Windows & macOS), AU (macOS only) GILLA ARP: VST3 (Windows & macOS), AU (macOS only) Compatible with most major DAWs including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One and more.
How are updates handled?

Customers who purchased our product can download updates for free via the link included in the update notification email sent to the email address you used at the time of purchase. Alternatively, you can visit https://app.lemonsqueezy.com/my-orders/ and sign up or log in using the email address you used when purchasing, to access the latest updates anytime.
How can I get technical support?

If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us. We’ll get back to you as soon as possible.
About refunds

quietformat products are non-refundable due to the nature of digital software. Once a serial key has been issued, it cannot be modified or canceled. If you're unsure about your purchase, we strongly recommend trying the demo version first.