Question 1

I purchased a plugin. Where can I find my license key?

Accepted Answer

Once your payment is complete, your license key will be displayed immediately on the checkout confirmation page and will also be included in your receipt email.

You can also click the person icon in the top header of the website and verify the email address you used at checkout to view the license keys for the plugins you purchased.

Question 2

Why do I see a security warning when downloading on Windows?

Accepted Answer

The current Windows version is distributed prior to applying a developer code-signing certificate (unsigned), so some browsers may display additional verification messages or security warnings during download.

(The macOS version is already developer-signed and can be downloaded and installed normally without warnings.)

In particular, Google Chrome may temporarily restrict newly released installers or display messages such as “Suspicious download.” This warning does not mean that a virus has been detected. It is a conservative notice shown by the browser when a newly released installer does not yet have a Windows developer signature.

Continue downloading in Chrome

Open the Downloads list.

Locate the file showing a warning or being blocked.

Click “Keep” or “Download anyway.”

Installers downloaded directly from the official quietformat website are virus-free, completely safe, and legitimate files.

You can also find many user-created review and demo videos of quietformat plugins on YouTube if you would like additional reassurance before using them.

Windows code signing is planned for Q2–Q3 2026.
The macOS version is already developer-signed.

Question 3

Can quietformat plugins be used offline?

Accepted Answer

Yes. All quietformat products can be used offline after activation.
 A personal serial key will be automatically sent to your email upon purchase.
 Simply enter the key when launching the plugin for the first time.
 Once activated, no internet connection is required to use the plugin.

Question 4

I just launched MELTONE for the first time, and a message popped up. I’m not sure what to do.

Accepted Answer

That message is prompting you to install the GILLA ARP sound source file (.hr1).
(File name: MELTONE_1_0_0_Samples.hr1)

To ensure GILLA ARP works properly inside MELTONE, you’ll need to install this file manually the first time you run the plugin.
Please check the installation guide included in the MELTONE_Installer(MAC).zip file.
(If you’re on Windows, open the folder extracted from MELTONE_Installer(WIN).zip and follow the guide there.)

The guide will walk you through all the steps required for the initial setup, including how to install the sound source file.

Question 5

Can I resize the plugin window?

Accepted Answer

Yes, you can.
Each plugin has a different way to adjust the window size:

- PURGE Plus, Cassette LT-1, uraVox, ValveDesk, Transient Control  → Click the logo to open the window size options.

- MELTONE, MELINO, Auralis Series → Go to the Settings menu to adjust the window size.

- TILTONE → Window resizing is not supported.

Question 6

Why is the macOS plugin download file size larger than the Windows version?

Accepted Answer

macOS builds include both VST3 and AU formats, whereas Windows builds include only VST3. In addition, quietformat’s macOS plugin binaries use the Universal Binary format, which means both Intel and Apple Silicon code are contained in a single file. As a result, the file size is larger compared to Windows VST3-only builds.

Question 7

I’d like to collaborate with quietformat. How can I get in touch?

Accepted Answer

Review YouTubers, Reels creators, and anyone interested in collaborating with quietformat are welcome to contact us at support@quietformat.com
We’re always open to all kinds of collaboration opportunities.

Question 8

Which operating systems and DAWs are supported?

Accepted Answer

All quietformat products support the following formats and systems:

- macOS 10.13 or later
- Windows 10 or later
- Plugin Formats: VST3 / AU

Compatible with most major DAWs, including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One, and more.

Question 9

How are updates handled?

Accepted Answer

If you have purchased and are using our products, you can download the latest version at any time by clicking the Downloads menu at the top right of our website.

Customers who have purchased the plugin can use the downloaded plugin without entering a serial key.

Question 10

How can I get technical support?

Accepted Answer

If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us.

We’ll get back to you as soon as possible.

Question 11

About refunds

Accepted Answer

For refund-related information, please refer to the Legal Notice page at the bottom of our website.

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