Support

If you have any questions about our instruments or run into any issues, we’re here to help.
Below you’ll find answers to some common questions.

If you don’t see what you’re looking for, feel free to reach out.
We’ll get back to you as soon as we can.

(MAC) I see a message saying "App is from an unidentified developer" and the installer is blocked. What should I do?

macOS may show a warning when you try to open apps or installers downloaded from outside the App Store. This is a standard security precaution, and the MELTONE installer is safe and trustworthy software. You can allow the installation by following these steps: 1. Double-click the .pkg or .dmg file. 2. When the warning appears, click "Cancel" to close it. 3. Go to System Settings > Privacy & Security. 4. Scroll down and find the message: "MELTONE_Installer.pkg was blocked because it is not from an identified developer." 5. Click the "Allow" or "Open Anyway" button next to it. After completing these steps, the installer will open normally without any further warnings.
Is GILLA ARP included in MELTONE?

Yes, it is included. You can access GILLA ARP by switching to the Advanced panel in MELTONE. It can be used either in combination with MELTONE’s sounds or on its own. Therefore, if you already own MELTONE, there’s no need to purchase GILLA ARP separately.
I just launched MELTONE (or GILLA ARP) for the first time, and a message popped up. I’m not sure what to do.

That message is asking you to install the GILLA ARP sound source file (.hr1). MELTONE and GILLA ARP require this sound source to be installed manually on the first launch for them to work properly. Please make sure to check the installation guide included in the .dmg file. It explains every step you need to take on the first launch in detail, including how to install the sound source. Alternatively, you can follow the installation guide videos below: .hr1 File path - MAC: /Library/Application Support/quietformat/MELTONE (or GILLA ARP) - WIN: C:\Program Files\quietformat\MELTONE (or GILLA ARP)
Which operating systems and DAWs are supported?

All quietformat products support the following: macOS 10.13 or later Windows 10 or later Available plugin formats: MELTONE: Standalone app, VST3 (Windows & macOS), AU (macOS only) GILLA ARP: VST3 (Windows & macOS), AU (macOS only) Compatible with most major DAWs including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One and more.
How are updates handled?

Customers who purchased our product can download updates for free via the link included in the update notification email sent to the email address you used at the time of purchase. Alternatively, you can visit https://app.lemonsqueezy.com/my-orders/ and sign up or log in using the email address you used when purchasing, to access the latest updates anytime.
How can I get technical support?

If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us. We’ll get back to you as soon as possible.

(MAC) I see a message saying "App is from an unidentified developer" and the installer is blocked. What should I do?

macOS may show a warning when you try to open apps or installers downloaded from outside the App Store. This is a standard security precaution, and the MELTONE installer is safe and trustworthy software. You can allow the installation by following these steps: 1. Double-click the .pkg or .dmg file. 2. When the warning appears, click "Cancel" to close it. 3. Go to System Settings > Privacy & Security. 4. Scroll down and find the message: "MELTONE_Installer.pkg was blocked because it is not from an identified developer." 5. Click the "Allow" or "Open Anyway" button next to it. After completing these steps, the installer will open normally without any further warnings.
Is GILLA ARP included in MELTONE?

Yes, it is included. You can access GILLA ARP by switching to the Advanced panel in MELTONE. It can be used either in combination with MELTONE’s sounds or on its own. Therefore, if you already own MELTONE, there’s no need to purchase GILLA ARP separately.
I just launched MELTONE (or GILLA ARP) for the first time, and a message popped up. I’m not sure what to do.

That message is asking you to install the GILLA ARP sound source file (.hr1). MELTONE and GILLA ARP require this sound source to be installed manually on the first launch for them to work properly. Please make sure to check the installation guide included in the .dmg file. It explains every step you need to take on the first launch in detail, including how to install the sound source. Alternatively, you can follow the installation guide videos below: .hr1 File path - MAC: /Library/Application Support/quietformat/MELTONE (or GILLA ARP) - WIN: C:\Program Files\quietformat\MELTONE (or GILLA ARP)
Which operating systems and DAWs are supported?

All quietformat products support the following: macOS 10.13 or later Windows 10 or later Available plugin formats: MELTONE: Standalone app, VST3 (Windows & macOS), AU (macOS only) GILLA ARP: VST3 (Windows & macOS), AU (macOS only) Compatible with most major DAWs including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One and more.
How are updates handled?

Customers who purchased our product can download updates for free via the link included in the update notification email sent to the email address you used at the time of purchase. Alternatively, you can visit https://app.lemonsqueezy.com/my-orders/ and sign up or log in using the email address you used when purchasing, to access the latest updates anytime.
How can I get technical support?

If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us. We’ll get back to you as soon as possible.