Support

After completing your purchase, the license key is automatically sent to the email address you entered. The email should look like the example below: If you don’t see the email, please make sure to check your Spam or Promotions folder as well.

In rare cases, the PayPal payment confirmation may be delayed in some countries or regions. This means your payment has gone through successfully, but the download button may not appear right away. No need to worry. This is only temporary and usually resolves on its own within a few hours. Other payment methods, such as card payments, are not affected and always work normally. If you don’t want to wait or need immediate access, just take a screenshot of your PayPal receipt and send it to one of the addresses below: quietformat.help@gmail.com gillatrack@quietformat.com As soon as we confirm your purchase, we’ll activate your download so you can continue without any hassle.

Yes. All quietformat products can be used offline after activation. A personal serial key will be automatically sent to your email upon purchase. Simply enter the key when launching the plugin for the first time. Once activated, no internet connection is required to use the plugin.

macOS may show a warning when you try to open apps or installers downloaded from outside the App Store. This is a standard security precaution, and the MELTONE installer is safe and trustworthy software. You can allow the installation by following these steps: 1. Double-click the .pkg or .dmg file. 2. When the warning appears, click "Cancel" to close it. 3. Go to System Settings > Privacy & Security. 4. Scroll down and find the message: "MELTONE_Installer.pkg was blocked because it is not from an identified developer." 5. Click the "Allow" or "Open Anyway" button next to it. After completing these steps, the installer will open normally without any further warnings.

Some users may encounter an error when attempting to install HR1 sound data to the default path C:\Program Files\quietformat\MELINO. This happens because Windows restricts write permissions in the Program Files folder. Solution Please create the following path manually and install the HR1 files there: Documents\MELINO\Samples Once you create this folder and install to it, the process should complete successfully.

That message is prompting you to install the GILLA ARP sound source file (.hr1). (File name: MELTONE_1_0_0_Samples.hr1) To ensure GILLA ARP works properly inside MELTONE, you’ll need to install this file manually the first time you run the plugin. Please check the installation guide included in the MELTONE_Installer(MAC).dmg file. (If you’re on Windows, open the folder extracted from MELTONE_Installer(WIN).zip and follow the guide there.) The guide will walk you through all the steps required for the initial setup, including how to install the sound source file.

Yes, it is included. You can access GILLA ARP by switching to the Advanced panel in MELTONE. It can be used either in combination with MELTONE’s sounds or on its own. Therefore, if you already own MELTONE, there’s no need to purchase GILLA ARP separately.

All quietformat products support the following: macOS 10.13 or later Windows 10 or later Available plugin formats: MELTONE: Standalone app, VST3 (Windows & macOS), AU (macOS only) GILLA ARP: VST3 (Windows & macOS), AU (macOS only) Compatible with most major DAWs including Logic Pro, Ableton Live, FL Studio, Cubase, Studio One and more.

Customers who purchased our product can download updates for free via the link included in the update notification email sent to the email address you used at the time of purchase. Alternatively, you can visit https://app.lemonsqueezy.com/my-orders/ and sign up or log in using the email address you used when purchasing, to access the latest updates anytime.

If you experience any issues, please use the Contact menu on the quietformat website to get in touch with us. We’ll get back to you as soon as possible.

quietformat products are non-refundable due to the nature of digital software. Once a serial key has been issued, it cannot be modified or canceled. If you're unsure about your purchase, we strongly recommend trying the demo version first.